We’re here to help — every step of the way.
Whether you’re applying for grocery assistance or funding an order, our team is here to make sure the process is smooth, secure, and transparent. If you have a question about your application, payment, or delivery confirmation, please reach out — we’d love to hear from you.
Email Us
If you’re writing about a specific grocery order, please include your order confirmation number or PayPal transaction ID to help us assist you faster.
For Donors
If you’ve completed a donation, you’ll automatically receive a confirmation email.
Once your Instacart order has been placed, our team will send a screenshot of the completed order for your records.
You can contact support if:
- You haven’t received your confirmation email within 24 hours
- You’d like a status update on your order
- You notice an issue with your payment confirmation
All payments are processed securely through PayPal, and we never store payment data on our site.
For Recipients
If you’ve submitted an application for assistance, we’ll review it within 48–72 hours.
You can contact us to:
- Update your Instacart share link
- Change your store preference
- Ask about your application status
Your personal information will never be shared publicly.
Only our team accesses your details to complete grocery deliveries.